Refund Policy

Refund Policy for Lushur

Effective Date: [Insert Date]

At Lushur, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.

Returns

  • Eligibility for Returns: You may return any unused, unopened, and undamaged Lushur hair oil product within 30 days of purchase. The item must be in the same condition as you received it, in its original packaging.
  • Non-Returnable Items: Opened, used, or damaged items cannot be returned for a refund. Gift cards and promotional items are also non-returnable.

Refunds

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, a refund will be processed, and the amount will be credited to your original payment method within [X] days. Please note that processing times may vary depending on your payment provider.
  • Shipping Costs: Shipping costs for the original purchase are non-refundable. If you return an item, the cost of return shipping will be deducted from your refund unless the product was defective or damaged upon arrival.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [info@Lushur.com] to arrange the exchange.

Late or Missing Refunds

  • If you haven’t received your refund yet, please check with your bank or credit card provider first, as it may take some time before the refund is officially posted.
  • If you’ve done this and still haven’t received your refund, please contact us at [info@Lushur.com].

Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item was defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • To initiate a return, contact our customer support at [info@Lushur.com], and we will provide you with instructions on where to send your product.

Contact Us

For any questions about returns or refunds, please contact us at:

Lushur
Al-Babar Centre, Basement, Johar Rd, F-8 Markaz, F-8, Islamabad
Email: [info@Lushur.com]